Frequently Asked Questions

Everything you need to know about bringing CASSON quality into your home.

What is the typical shipping timeline for furniture items?

Most in-stock furniture pieces are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer White Glove Delivery services?

Yes, CASSON offers White Glove Delivery for large scale furniture. This includes room-of-choice placement, assembly, and removal of all packaging materials.

What is your return policy for home decor?

We accept returns on most home decor items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Sustainability is a core value at CASSON. We partner with manufacturers who utilize FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.

How can I track my order status?

Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your status by logging into your CASSON account dashboard.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.